Privacy Policy

In this policy, “we”, “us”, or “our” refers to My First Aid Course. We are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This policy explains how we collect, use, disclose, and protect your personal information when you use our services, including first aid training courses delivered at public locations and onsite at businesses.

1. Information We Collect

We only collect personal information that is reasonably necessary for us to provide our training services and meet our legal obligations. This may include:

Personal details:

✔ name, date of birth, address, email, phone number.

Enrolment and training information:

✔ course bookings, attendance records, assessment results, certificates issued.

Employment details:

✔ (if your course is arranged through your employer).

Payment information:

✔ credit card details are processed securely by third-party providers (e.g. Stripe, eWAY, PayPal). We do not store full card details.

Account details:

✔ Usernames, passwords, or information provided to recover lost login details.

Online activity data:

✔ Browser type, operating system, pages visited, IP address, and analytics data (via Lucky Orange and other tracking tools).

Special requirements:

✔ Medical or accessibility information you choose to provide so we can safely deliver training.

When you complete mandatory pre-course workbooks or online learning, you may be directed to our training partner Allens Training Pty Ltd. Their separate privacy policy applies to those platforms.

2. How We Use Your Information

We use personal information to:

Process your bookings and payments.
Confirm your identity and eligibility for training.
Deliver training courses and issue nationally recognised certificates.
Meet our compliance obligations with the Australian Skills Quality Authority (ASQA) and relevant training standards.
Communicate with you about course details, updates, and reminders (including refresher course reminders).
Provide customer support and respond to enquiries.
Improve our website, services, and training delivery.
Send you marketing communications, if you have opted in. You can unsubscribe at any time.

We may also collect non-identifiable analytics data to monitor website traffic, improve usability, and troubleshoot booking issues.

3. Disclosure of Personal Information

We do not sell or rent your personal information. We may share it with trusted third parties where reasonably necessary to deliver our services, including:

Training partners (e.g. Allens Training Pty Ltd) for enrolment, assessment, and certification.
Payment processors (Stripe, eWAY, PayPal) for secure payment handling.
Service providers that assist with IT, analytics, SMS/email reminders, or website hosting.
Regulators and government bodies (e.g. ASQA) when legally required.
Employers, where your training is booked through your workplace.
Law enforcement or emergency services, if required by law or to protect someone’s health, safety, or security.

Some service providers may store or process data overseas. Where this occurs, we take reasonable steps to ensure your information is protected in line with the APPs.

4. Data Security

We take reasonable steps to protect the personal information we hold against loss, misuse, unauthorised access, alteration, or disclosure. Measures include:

Secure servers, firewalls, and encrypted data transmission.
Truncation and encryption of credit card data.
Restricted staff access based on role.
Regular reviews of security practices.

However, no method of online transmission is completely secure. You provide information to us at your own risk.

You are responsible for keeping your account login details safe. If you suspect any unauthorised use of your account or a data breach, please contact us immediately.

5. Access, Correction, and Deletion

You have the right to:

Request access to the personal information we hold about you.
Ask us to correct or update your details.
Request deletion of your information, where legally permissible (note: we must retain some student records for compliance and audit purposes).

We will respond to access and correction requests within 30 days. Proof of identity may be required.

6. Complaints

If you believe we have not handled your personal information in accordance with this policy or the Privacy Act, please contact us using the details below.We take complaints seriously and will respond promptly. If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
www.oaic.gov.au | Phone: 1300 363 992

7. Changes to This Policy

8. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us:

My First Aid Course
21 Braun St, Deagon QLD 4017, Australia
Phone: (07) 3872 6777
Email: bookings@myfirstaidcourse.com.au

If you have any questions please get in touch